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SipTok
PRODUCT & SYSTEM SUPPORT

System design.
Product configuration.

Support for IP PA system design, BOQ preparation, RFP specifications and product configuration, alongside technical help for your installed devices.

PROJECT ENGINEERING SUPPORT

From the first layout to the final configuration.

Work with SipTok on system design, BOQ preparation and RFP requirements, then carry the agreed plan into product configuration.

Discuss your project

IP PA system design

Share layouts, operating areas, ambient conditions and the announcement or assistance-call workflow. We help develop a system architecture and product selection for review.

Discuss requirements

BOQ preparation

Build the BOQ around the agreed design, including endpoints, control equipment and network and power requirements. Identify responsibilities and items that need site confirmation.

Discuss requirements

RFP & specification support

Define the required functions, interfaces, documentation and acceptance checks for your request for proposal. Keep requirements aligned with the actual project and documented product capabilities.

Discuss requirements

Product configuration

Discuss endpoint addressing, SIP registration, paging zones and supported integration settings. Confirm firmware, connectivity and the intended operation during configuration and testing.

Discuss requirements
PREPARE YOUR PROJECT BRIEF

A better brief. A more useful proposal.

Bring the site, operating workflow and integration scope together before finalizing models and quantities.

Site & installation

  • Layout, areas and installation locations
  • Indoor/outdoor conditions and ambient noise
  • Available network, cabling and power

Zones & operation

  • Announcement groups and operator positions
  • Estimated endpoints and simultaneous activity
  • Help-point answering and escalation needs

Interfaces & procurement

  • Existing SIP, VMS, camera or application platforms
  • The action or event each interface must support
  • BOQ, RFP, schedule and document requirements

These are planning worksheets. Final quantities, model selection and acceptance criteria need review against your project. Email completed worksheets, layouts or tender files to sales@siptok.in; use the enquiry form for a project summary.

Discuss the project brief
HELP US UNDERSTAND THE REQUIREMENT

A clear starting point
for a useful response.

  1. 01Identify the model and connected platform
  2. 02Describe the expected and observed behavior
  3. 03Share the network and power arrangement
  4. 04Include the steps needed to reproduce an issue

Do not send passwords or sensitive network credentials through the enquiry form.

AFTER-SALES ASSISTANCE

Warranty & service support.

Request a review of the applicable warranty or service arrangement for your product. Our team will need the model, serial number and purchase reference to assess the request.

Coverage and repair or replacement arrangements are confirmed against the applicable documents and product condition.

Request service assistance

Prepare these details

  1. 01Product model and serial number from the label
  2. 02Purchase date and invoice or order reference
  3. 03Issue description, symptoms and recent changes
  4. 04Installation, power and connected-platform details

Submitting an enquiry records a request for review; it does not confirm warranty eligibility. Send supporting documents to our team by email.

LET’S START A CONVERSATION

Discuss your
IP PA project.

From product selection to system planning, share your requirements with the SipTok team.

Explore project engineering support
Email our teamsales@siptok.in
Registered address & manufacturing unit
N-189, Pocket N, Sector 2, DSIIDC, Bawana Industrial Area, Delhi – 110039, India

Tell us what you’re planning.

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Or contact sales@siptok.in

SIPTOK SALES & SUPPORT

How can we help?

Need help selecting IP speakers or planning an emergency communication system? Talk to our team.

Product selectionSystem planningProject support

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